Digitization remains the most influential mega trend of our time and increasingly impacts the processes of sales and customer relationship management. Whereas the customer has already become digital, companies are often only at the beginning of a large digital transformation process. Innovative technologies however offer a huge potential to increase the success of customer relationships, B2C as well as B2B. The 2019 spring conference therefore focuses on promising trends and challenges around future digital customer relations. How will an automated customer journey 4.0 look like? How can companies create loyalty among generation Z in the long run? How can new profit pools be developed through digital customer relations? The conference will look at these and other questions in order to win new insights into the digital transformation in sales and customer relationship management.
In interesting speeches and Q&A sessions, concrete key learnings from practice will be presented by high ranking representatives of leading companies, among them Matthias Ginthum (member of the board, BSH Hausgeräte GmbH), Dr. Sarah Müller (CEO, kununu GmbH), Dr. Frithjof Netzer (Senior Vice President Digitalization of Businesses & Functions, BASF Group), Gisbert Rühl (CEO, Klöckner & Co SE), Dr. Karsten Wildberger (member of the board, E.ON) and Dr. Carl-Christian von Weyhe (CFO, SAP Germany).
Besides the newest insights and experiences from research and practice, the conference also offers the opportunity to get to know practitioners, researchers and students who are interested in the topic of marketing and sales. The directors of the institute, Prof. Dr. Dr. h.c. mult. Christian Homburg and Prof. Dr. Sabine Kuester, would like to invite you to this unique opportunity of professional exchange on this current and interdisciplinary topic.
The spring conference 2019 with this year’s motto “The Digital Customer: Reinventing Sales and Customer Relationship Management?” will take place on March 28, 2019 at 9 a.m. in the Rittersaal of the baroque palace in Mannheim. You can register for the event at www.imu-mannheim.de. There you will also find further information about the event and the institute. The participation fee is 399€. There will be an early booking discount and other reductions for registrations before February 15, 2019, as well as for companions and cooperation partners.