Marketing Communications - Digital Marketing Analytics

MKT 614

Lecturer Daniela Schmitt
Contact Person Daniela Schmitt
Course Format Lecture
Credit Points 4 ECTS
Hours per Week 2
Semester Spring
Language English
Registration no registration required
Accepted Participants Mannheim Master in Management, Mannheim Master in Business Research (MMBR), M.A. Culture and Economy / Business, M.Sc. Business Education, M.Sc. Business Informatics, M.Sc. Business Mathematics, M.Sc. Economics, Diplom Business Administration

    Further Information

  • Brief Description

    This course is designed to introduce you into the field of marketing communications and communication management.  The emphasis will be on the role of advertising and other promotional mix elements in the integrated marketing communications program of an organization. The development of a marketing communications program requires an understanding of the overall marketing process, customer behavior, communications theory and how to set goals, objectives and budgets. Attention will be given to the various marketing communication tools used in contemporary marketing including advertising, direct marketing, the Internet and social media. We will examine the process by which integrated marketing communications programs are planned, developed, executed, and measured as well as the various factors and considerations that influence this process. The lecture will be enriched by numerous in-class exercises and discussion, a case study, and a practice talk.

  • Lecture

    Lecturer Daniela Schmitt
    Contact person Daniela Schmitt
    Schedule May 15 and 16, 2020 (8.30 am - 5.00 pm and 9.30 am - 4.00 pm in O 151), May 22, 2020 (9.30 am - 4.00 pm in M 003), May 23, 2020 (9.30 am - 4.00 pm in B 144 in A 5, 6)
    Assessment Written Exam (100%)
  • Course Outline

    The lectures on “Marketing Communications - Digital Marketing Analytics” cover the following topics:

    1. Introduction to Marketing Communications (Management)
      1. The Nature of Communication
      2. Fundamentals of Marketing Communications
      3. Designing an Integrated Marketing Communications Strategy
    2. Psychology of Communications
      1. Theoretical Foundation
      2. Perspectives on Consumer Behavior
    3. New Forms of Interaction
      1. Variety of New Communication Forms and the Digital Economy
      2. Customer Experience along the Customer Journey
      3. Online-Offline Interaction and the Omni-Channel World
      4. Paradigm Change in Consumption Behavior: Mobile
    4. Measuring the Impact of Communications
      1. Introduction to Performance Metrics
      2. Performance Metrics in Online Communications
      3. Attribution Modelling
      4. A/B Testing
      5. Case Study: Measuring Online Ad Effectiveness
    5. Paid, Owned and Earned Media
      1. Paid Media
      2. Owned Media
      3. Earned Media