Process Management and Analytics

IS 515 for Master's program (MMM, MMBR, MMDS, Business Informatics, Business Education)

General Information

Fall 2023
Lecturer Prof. Dr. Jana-Rebecca Rehse
Course Format Lecture and Exercise
Credit Points 6 ECTS
Language English
Grading Written exam (80%) and group project (20%, mandatory)
Exam Date December 22, 2023 (Date is preliminary and subject to change)
Information for Students Attention: This course is limited to 120 participants. Please register in time via Portal² and carefully follow the instructions provided in Portal². It is sufficient to register for the lecture only.
Prof. Dr. Jana-Rebecca Rehse

Prof. Dr. Jana-Rebecca Rehse

Junior Professorship for Management Analytics
University of Mannheim
Assistant Professor of Management Analytics
L 15, 1–6 – Room 413
68161 Mannheim

Course Information

  • Short Description

    Business processes are the structural core of every modern enterprise. In this course, we will cover the fundamentals of business process management (BPM) by introducing students to relevant concepts and methods for modelling, analysing, implementing, and controlling processes. We will put particular focus on data-driven BPM methods (process analytics). The overall course goals are that students recognize the influence of data-driven business process management on corporate success and are able to use analytical methods to discover and evaluate optimization potential for business processes.

    The lectures will be accompanied by exercise sessions, where the concepts and methods will be practically applied through text-based exercises, manual computations, standard process mining tools as well as light-weight programming. In addition, students will have to participate in a case study, where they will apply process mining methods in a practical business case.

    • Objectives

      Upon successful completion of this course, you will be able to:

      • Design and improve business processes using suitable methods
      • Analyze properties of process models and event logs
      • Apply and compare the most important methods of process discovery and conformance checking
      • Suggest data-based process optimizations
      • Explain how business processes can be supported by information technology
    • Lecture

      Lecturer Prof. Dr. Jana-Rebecca Rehse, Prof. Dr. Han van der Aa

      Lectures take place in attendance.

      Date Topics
      September 7, 2023 Organization, Introduction & Foundations
      September 14, 2023 Process Modeling with Petri Nets
      September 21, 2023 Petri Net Analysis
      September 28, 2023 Process Elicitation & Model Quality
      October 5, 2023 Process Mining: Introduction & Methodology
      October 12, 2023 Celonis Guest Lecture AND Introduction to the Case Study
      October 19, 2023 Basic Process Discovery & Quality
      October 26, 2023 Advanced Process Discovery
      November 2, 2023 Hays Guest Lecture
      November 9, 2023 Conformance Checking
      November 16, 2023 Process Enhancement
      November 23, 2023 Process Quality & Redesign
      November 30, 2023 ARIS Guest Lecture (Software AG)
      December 7, 2023 Course Recap and Q&A
    • Exercises

      The exercises take place on Mondays. There are three dates from 10:15 to 11:45, from 13:45 to 15:15 and from 15:30 to 17:00. You can choose which exercise you attend. All three sessions will be taught by the same teaching assistant and have identical contents.

      For each exercise session, we expect that you have attended the corresponding lecture the week before or have otherwise familiarized yourself with the lecture's contents. You can also already familiarize yourself with the exercises, but it’s not necessary to have completed the exercises to attend the session.

      These sessions will be active. Each session will start with a Kahoot! quiz to recap what you learned in the lecture, followed by a Q&A regarding the week’s lecture materials. Afterwards, you have the option to work on the exercises (collaboratively or individually) and ask questions about them.

      Because of the active nature of the exercise sessions, they cannot be recorded. However, we will upload the quiz questions to ILIAS.

      Date Topics
      September 11, 2023 Introduction & Foundations
      September 18, 2023 Process Modeling with Petri Nets
      September 25, 2023 Petri Net Analysis
      October 2, 2023 Process Elicitation & Model Quality
      October 9, 2023 Process Mining: Introduction, Methodology & Tool Overview
      October 16, 2023 Working with Celonis
      October 23, 2023 Basic Process Discovery & Quality
      October 30, 2023 Advanced Process Discovery
      November 6, 2023 ---
      November 13, 2023 Conformance Checking
      November 20, 2023 Process Enhancement
      November 27, 2023 Process Quality & Redesign
      December 4, 2023 Exam Practice
    • Case Study

      This course contains a (mandatory) case study. More information will be posted to ILIAS after the course has started.

      Date Information
      October 12, 2023 Group Project Explanation
      November 30, 2023 Group Project Deadline (23:59)