The Chair of Service Operations Management is dedicated to teaching and research in our field of expertise. Professor Cornelia Schön holds the Chair of Service Operations Management at the University of Mannheim.
Our research focuses on the development of quantitative models and methods of operations research in order to provide decision support for practical problems in the area of (production and in particular service) operations management – for better, more systematic and data-driven decision making in complex situations. We are devoted to teaching responsibilities to help prepare our students for the challenges of making sustainable managerial decisions in an increasingly dynamic and complex environment. In particular, we equip students with management concepts and analytical skills for systematically developing and responsibly evaluating solutions for practical decision problems, typically arising in operations management with a focus on the service sector.