New Article on Demand Management for Last-Mile Delivery

Our team member Katrin Wassmuth, together with her co-authors Charlotte Köhler, Niels Agatz, and Moritz Fleischmann published a literature review on demand management for last-mile delivery services. The paper discusses demand management issues in online retailing, especially the offering of delivery time windows, and maps out the corresponding literature. It is available with open access at the European Journal of Operational Research.