The Chair of Enterprise Systems organizes its research into two distinct, yet related, streams:
1. Design, implementation and use of enterprise systems
Stemming from his professional experiences gained while working at Deutsche Bank, Prof. Dr. Höhle is particularly interested in how firms design, evaluate and improve enterprise systems. His work provides insights into the complexity of the customer-to-business interactions in the context of enterprise systems and examines some of the mechanisms through which the system design can be improved. Design- and action-research approaches are often used in order to support firms in developing, designing and implementing enterprise systems that succeed.
2. Management of enterprise systems security
The second research stream focuses on managing firms’ risks associated with storing large datasets in enterprise systems. For example, firms actively manage big data because they yield insights into how customers behave, what they may buy, and to anticipate their reactions to sales campaigns. Although big data and analytics provide ample opportunities, firms must recognize the risks associated with managing big data, e.g., when external parties gain unsolicited access to enterprise systems. The goal is to better understand how firms can design and implement strategies to manage the negative consequences of big data initiatives and large-scale data breaches.