What is Operations Management?
- Operations Management (OM) involves the orchestration of all value-creation processes essential for producing and delivering a company's products and services. It aims to match supply and demand and fulfill the promise-to-the-customer and ensure that this promise can be successfully fulfilled.
- As such, OM is at the core of every business and paramount to the creation of any business value for a company and its stakeholders. Well-designed and efficiently executed value creation processes provide an important source of competitive advantage, making them strategically vital.
- The Area Operations Management covers the domain of Operations Management in research and teaching in its entirety – from Procurement and Production to Logistics and Supply Chain Management, as well as Service Operations Management.
- Our overall goal is to advance and disseminate knowledge that facilitates better decision-making on managerial levers and trade-offs along the entire supply chain for sustainable performance optimization.
Four pillars characterize our approach:
End-to-end coverage of OM tasks along the supply chain
Our collective areas of expertise cover the full scope of Operations Management, ranging
… from sourcing to distribution
… from discrete manufacturing to process industries
… from physical goods to services
… from individual companies to supply chain coordination
Analytics-oriented approach
- We address the complexities of managerial decision making by means of analytics
- Our expertise includes a wide range of advanced analytical methods from the fields of operations research, data science, econometrics, and the social sciences
- We combine methodological expertise and intimate domain knowledge in relevant areas of operations management
- We see analytics as a means to an end
- We focus on how to generate value from data by enabling better decisions
Focus on managerial levers and trade-offs to optimize performance
High relevance: Practice- and application-driven
- Practice- and application-driven means that our research and teaching activities are informed by problems facing the practice of operations management.
- We collaborate with a wide range of partners from the corporate world and provide a forum for exchange between faculty, students, and practitioners.
- The engagements with our partners vary in scope and duration:
