What is Operations Management?

  • Operations Management (OM) involves the orchestration of all value-creation processes essential for producing and delivering a company's products and services. It aims to match supply and demand and fulfill the promise-to-the-customer and ensure that this promise can be successfully fulfilled.
  • As such, OM is at the core of every business and paramount to the creation of any business value for a company and its stakeholders. Well-designed and efficiently executed value creation processes provide an important source of competitive advantage, making them strategically vital.
  • The Area Operations Management covers the domain of Operations Management in research and teaching in its entirety – from Procurement and Production to Logistics and Supply Chain Management, as well as Service Operations Management.
  • Our overall goal is to advance and disseminate knowledge that facilitates better decision-making on managerial levers and trade-offs along the entire supply chain for sustainable performance optimization.

Four pillars characterize our approach:

  • End-to-end coverage of OM tasks along the supply chain

    Our collective areas of expertise cover the full scope of Operations Management, ranging

    … from sourcing to distribution

    … from discrete manufacturing to process industries

    … from physical goods to services

    … from individual companies to supply chain coordination

  • Analytics-oriented approach

    • We address the complexities of managerial decision making by means of analytics
    • Our expertise includes a wide range of advanced analytical methods from the fields of operations research, data science, econometrics, and the social sciences
    • We combine methodological expertise and intimate domain knowledge in relevant areas of operations management
    • We see analytics as a means to an end
    • We focus on how to generate value from data by enabling better decisions
  • Focus on managerial levers and trade-offs to optimize performance

  • High relevance: Practice- and application-driven

    • Practice- and application-driven means that our research and teaching activities are informed by problems facing the practice of operations management.
    • We collaborate with a wide range of partners from the corporate world and provide a forum for exchange between faculty, students, and practitioners.
    • The engagements with our partners vary in scope and duration: