Article: “Managing Laggards: The Importance of a Deep Sales Bench,” Journal of Marketing Research, 56 (August), 652–65; Authors: Florian Kraus together with Jeffrey P. Boichuk, Raghu Bommaraju, Michael Ahearne, and Thomas J. Steenburgh
Direct sales and multi-channel strategies is a research focus of the Chair of Sales & Services Marketing at the University of Mannheim.
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