The chairs research has been published in leading international academic journals in the field of Industrial Engineering, Operations Management, and Operations Research.
We develop predictive and descriptive analytics approaches in the fields Dynamic stochastic systems, Data-driven optimization, and Optimization algorithm. Paper in refereed Journals and current working papers are listed accordingly.
Khayyati, S., S. M. Zenouzzadeh, and R. Stolletz (2024): A Machine Learning Approach for the Analysis of Time-Dependent Queues: ML4TDQ. Working Paper.
Mohring, U., C. Jacobi, K. Furmans, and R. Stolletz (2024): Managing cutoff-based shipment promises for order fulfillment processes in warehousing. OR Spectrum 46, 513–543
Missbauer, H., R. Stolletz, and M. Schneckenreither (2024): Order release optimization for time-dependent and stochastic manufacturing systems. International Journal of Production Research 62 (7), 2415-2434
Özümerzifon, Ö., B. Legros, and R. Stolletz (2024): Should we account for retrials in time-dependent queues?. Working Paper.
Vogel, J., R. Stolletz, and T. M. Weber (2023): Quality-Speed Trade-Offs in Dynamic Service Systems: How to Anticipate Future Demand Changes. Working paper.
Tan, B., O. Karabag, and S. Khayyati (2023): Production and energy mode control of a production-inventory system. European Journal of Operational Research 308, 1176-1187
Stolletz, R (2022): Optimization of time-dependent queueing systems. Queueing Systems 100, 481–483
Selinka, G., R. Stolletz, and T. I. Maindl (2022): Performance approximation of time-dependent queues with generally distributed abandonments. INFORMS Journal on Computing, 34 (19), 20–38
Vogel, J. and R. Stolletz (2021): Anticipation of Future Demand Changes in Capacity Planning: The Inverse Capacity Boost. Working paper
Schwarz, J. A., G. Selinka, and R. Stolletz (2016): Performance analysis of time-dependent queueing systems: survey and classification. Omega 63, 170–189.
Göttlich, S., S. Kühn, J. A. Schwarz, and R. Stolletz (2016): Approximations of time-dependent unreliable flow lines with finite buffers. Mathematical Methods of Operations Research, 83 (3), 295–323.
Selinka, G., A. Franz, and R. Stolletz (2016): Time-dependent performance approximation of truck handling operations at an air cargo terminal. Computers & Operations Research 65, 164–173.
Stolletz, R. and S. Lagershausen (2013): Time-dependent performance evaluation for loss-waiting queues with arbitrary distributions. International Journal of Production Research 51 (5), 1366-1378.
Stolletz, R. (2011): Analysis of Passenger Queues at Airport Terminals. Research in Transportation Business & Management 1 (1), 144–149.
Stolletz, R. (2008): Approximation of the non-stationary M(t)/M(t)/c(t)-queue using stationary queueing models: The stationary backlog-carryover approach. European Journal of Operational Research 190 (2), 478–493.
Stolletz, R. (2008): Non-stationary delay analysis of runway systems. OR Spectrum 30 (1), 191–213.
Tan, B., O. Karabağ, and S. Khayyati (2024): Energy-efficient production control of a make-to-stock system with buffer- andtime-based policies. International Journal of Production Research 62 (16), 5809-5827
Grass, E., J. Ortmann, B. Balcik, and W. Rei (2023): A Machine Learning Approach to deal with Ambiguity in the Humanitarian Decision Making. Production and Operations Management 32 (9), 2956-2974
Tan, B., O. Karabag, and S. Khayyati (2023): Production and energy mode control of a production-inventory system. European Journal of Operational Research 308, 1176-1187
Diefenbach, J. and R. Stolletz (2022): Stochastic Assembly Line Balancing: General Bounds and Reliability-based Branch-and-Bound Algorithm. European Journal of Operational Research 302 (2), 589–605
Sun, Y., L. AI-Khazrage, and Ö. Özümerzifon (2021): Generating High Quality Samples of Process Cases in Internal Audit. In: Polyvyanyy A., Wynn M.T., Van Looy A., Reichert M. (eds) Business Process Management Forum. BPM 2021. Lecture Notes in Business Information Processing, Springer, Cham, vol 427, 63–279
Weiss, S., A. Matta, and R. Stolletz (2018): Optimization of buffer allocations in flow lines with limited supply. IISE Transactions (formerly IIE Transactions), 50 (3), 191–202.
Weiss, S. and R. Stolletz (2015): Buffer allocation in stochastic flow lines via sample-based optimization with initial bounds. OR Spectrum 37 (4), 869–902.
Roubos, A., G. Koole, and R. Stolletz (2012): Service-Level Variability of Inbound Call Centers. Manufacturing & Service Operations Management 14 (3), 402–413.
Zenouzzadeh, S. M., K. Furmans, and R. Stolletz (2024): Shift Scheduling with Transfers between Interdependent Departments. Working Paper.
Stolletz, R (2022): Optimization of time-dependent queueing systems. Queueing Systems 100, 481–483
Diefenbach, J. and R. Stolletz (2022): Stochastic Assembly Line Balancing: General Bounds and Reliability-based Branch-and-Bound Algorithm. European Journal of Operational Research 302 (2), 589–605
Sun, Y., L. AI-Khazrage, and Ö. Özümerzifon (2021): Generating High Quality Samples of Process Cases in Internal Audit. In: Polyvyanyy A., Wynn M.T., Van Looy A., Reichert M. (eds) Business Process Management Forum. BPM 2021. Lecture Notes in Business Information Processing, Springer, Cham, vol 427, 63–279
Zamorano, E., A. Becker, and R. Stolletz (2018): Task assignment with start time-dependent processing times for personnel at check-in counters. Journal of Scheduling, 21 (1), 93–109
Zamorano, E. and R. Stolletz (2017): Branch-and-price approaches for the Multiperiod Technician Routing and Scheduling Problem. European Journal of Operational Research, 257 (1), 55–68.
Lieder, A. and R. Stolletz (2016): Scheduling Aircraft Take-Offs and Landings on Interdependent and Heterogeneous Runways. Transportation Research Part E: Logistics and Transportation Review 88, 167–188.
Lieder, A., Briskorn, D. und Stolletz, R. (2015). A dynamic programming approach for the aircraft landing problem with aircraft classes. European Journal of Operational Research : EJOR, 243, 61–69.
Lieder, A., D. Moeke, G. M. Koole, and R. Stolletz (2015): Task scheduling in long-term care facilities: A client-centered approach. Operations Research for Health Care 6, 11–17.
Brunner, J. O. and R. Stolletz (2014): Stabilized branch and price with dynamic parameter updating for discontinuous tour scheduling. Computers & Operations Research 44, 137–145.
Stolletz, R. and J. O. Brunner (2012): Fair optimization of fortnightly physician schedules with flexible shifts. European Journal of Operational Research 219 (3), 622–629.
Application areas are broad with projects in different industries. Below papers are listed according to the application areas Manufacturing, Call centers & health care systems, and Distribution & airports.
Tan, B., O. Karabağ, and S. Khayyati (2024): Energy-efficient production control of a make-to-stock system with buffer- andtime-based policies. International Journal of Production Research 62 (16), 5809-5827
Missbauer, H., R. Stolletz, and M. Schneckenreither (2024): Order release optimization for time-dependent and stochastic manufacturing systems. International Journal of Production Research 62 (7), 2415-2434
Vogel, J., R. Stolletz, and T. M. Weber (2023): Quality-Speed Trade-Offs in Dynamic Service Systems: How to Anticipate Future Demand Changes. Working paper.
Tan, B., O. Karabag, and S. Khayyati (2023): Production and energy mode control of a production-inventory system. European Journal of Operational Research 308, 1176-1187
Diefenbach, J. and R. Stolletz (2022): Stochastic Assembly Line Balancing: General Bounds and Reliability-based Branch-and-Bound Algorithm. European Journal of Operational Research 302 (2), 589–605
Schwarz, J.A. and B. Tan (2021): Optimal sales and production rollover strategies under capacity constraints. European Journal of Operational Research, 294 (2), 507–524
Vogel, J. and R. Stolletz (2021): Anticipation of Future Demand Changes in Capacity Planning: The Inverse Capacity Boost. Working paper
Helber S., T. de Kok, H. Kuhn, M. Manitz, A. Matta, and R. Stolletz (2019): Quantitative approaches in production management. OR Spectrum (2019), 41, 867–870
Weiss, S., J. A. Schwarz, and R. Stolletz (2019): The Buffer Allocation Problem in production lines: Formulations, solution methods, and instances. IISE Transactions (formerly IIE Transactions), 51 (5), 456–485.
Weiss, S., A. Matta, and R. Stolletz (2018): Optimization of buffer allocations in flow lines with limited supply. IISE Transactions (formerly IIE Transactions), 50 (3), 191–202
Guhlich, H., M. Fleischmann, L. Mönch, and R. Stolletz (2018): A clearing function based bid-price approach to integrated order acceptance and release decisions. European Journal of Operational Research, 268 (1), 243–254
Biondi, M., G. Sanda, and I. Harjunkoski (2017): Optimization of multipurpose process plant operations: A multi-time-scale maintenance and production scheduling approach. Computers and Chemical Engineering, 99, 325–339.
Becker, A., R. Stolletz, and T. Stäblein (2017): Strategic ramp-up planning in automotive production networks. International Journal of Production Research, 55 (1), 59–78.
Schwarz, J. A. and M. Epp (2016): Performance evaluation of a transportation-type bulk queue with generally distributed inter-arrival times. International Journal of Production Research 54 (20), 6251-6264.
Wochner, S., M. Grunow, T. Stäblein, and R. Stolletz (2016): Planning for Ramp-ups and New Product Introductions in the Automotive Industry: Extending Sales and Operations Planning. International Journal of Production Economics, 182, 372–383.
Göttlich, S., S. Kühn, J. A. Schwarz, and R. Stolletz (2016): Approximations of time-dependent unreliable flow lines with finite buffers. Mathematical Methods of Operations Research, 83 (3), 295–323.
Guhlich, H., M. Fleischmann, L. Mönch, and R. Stolletz (2015): Revenue management in a multi-stage make-to-order production system. Working paper
Roth, M., R. Stolletz, and L. Merkert (2015): Production scheduling in steel plants with time-dependent electricity costs. Working paper
Weiss, S. and R. Stolletz (2015): Buffer allocation in stochastic flow lines via sample-based optimization with initial bounds. OR Spectrum 37 (4), 869–902.
Schwarz, J. A., J. Stoll, and E. Özden (2015): A general model for batch building processes under the timeout and capacity rules. Annals of Operations Research 231 (1), 5–31.
Helber, S., K. Schimmelpfeng, R. Stolletz, and S. Lagershausen (2011): Using linear programming to analyze and optimize stochastic flow lines. Annals of Operations Research 182 (1), 193–211.
Helber, S., K. Schimmelpfeng, and R. Stolletz (2011): Setting inventory levels of CONWIP lines via linear programming. Business Research 4 (1), 98–115.
Özümerzifon, Ö., B. Legros, and R. Stolletz (2024): Should we account for retrials in time-dependent queues?. Working Paper.
Vogel, J., R. Stolletz, and T. M. Weber (2023): Quality-Speed Trade-Offs in Dynamic Service Systems: How to Anticipate Future Demand Changes. Working paper.
Grass, E., J. Ortmann, B. Balcik, and W. Rei (2023): A Machine Learning Approach to deal with Ambiguity in the Humanitarian Decision Making. Production and Operations Management 32 (9), 2956-2974
Selinka, G., R. Stolletz, and T. I. Maindl (2022): Performance approximation of time-dependent queues with generally distributed abandonments. INFORMS Journal on Computing, 34 (19), 20–38.
Foroughi, A. and R. Stolletz (2021): Outpatient appointment scheduling with priority rules. Working paper
Vogel, J. and R. Stolletz (2021): Quality-speed trade-offs in dynamic service systems: How to anticipate future demand changes. Working paper
Zamorano, E. and R. Stolletz (2017): Branch-and-price approaches for the Multiperiod Technician Routing and Scheduling Problem. European Journal of Operational Research, 257 (1), 55–68.
Lieder, A., D. Moeke, G. M. Koole, and R. Stolletz (2015): Task scheduling in long-term care facilities: A client-centered approach. Operations Research for Health Care 6, 11–17.
Stolletz, R. and E. Zamorano (2014): A rolling planning horizon heuristic for scheduling agents with different qualifications. Transportation Research Part E: Logistics and Transportation Review 68, 39–52.
Brunner, J. O. and R. Stolletz (2014): Stabilized branch and price with dynamic parameter updating for discontinuous tour scheduling. Computers & Operations Research 44, 137–145.
Stolletz, R. and M. Manitz (2013): The Impact of a Waiting-Time Threshold in Overflow Systems with Impatient Customers. Omega 41 (2), 280–286.
Roubos, A., G. Koole, and R. Stolletz (2012): Service-Level Variability of Inbound Call Centers. Manufacturing & Service Operations Management 14 (3), 402–413.
Stolletz, R. and J. O. Brunner (2012): Fair optimization of fortnightly physician schedules with flexible shifts. European Journal of Operational Research 219 (3), 622–629.
Barth, W., M. Manitz, and R. Stolletz (2010): Analysis of Two-Level Support Systems with Time-Dependent Overflow – A Banking Application. Production and Operations Management 19, (6) 757–768.
Stolletz, R. (2010): Operational workforce planning for check-in counters at airports. Transportation Research Part E: Logistics and Transportation Review 46 (3), 414–425.
Helber, S., R. Stolletz, and S. Bothe (2005): Erfolgszielorientierte Agentenallokation in In-bound Call-Centern. (Profit-maximizing Agent Staffing in Inbound Call Centers.) Zeitschrift für betriebswirtschaftliche Forschung 57 (1), 3–32 (in German).
Stolletz, R. and S. Helber (2004): Performance analysis of an inbound call center with skills-based routing. A priority queueing system with two classes of impatient customers and heterogeneous agents. OR Spectrum 26 (3), 331–352.
Helber, S. and R. Stolletz (2004): Grundlagen und Probleme der Personalbedarfsermittlung in Inbound-Call Centern. (Principles and Problems of Staff Requirement Planning in Inbound Call Centers.) Zeitschrift für Betriebswirtschaft, Ergänzungsheft 1/
Zenouzzadeh, S. M., K. Furmans, and R. Stolletz (2024): Shift Scheduling with Transfers between Interdependent Departments. Working Paper.
Mohring, U., C. Jacobi, K. Furmans, and R. Stolletz (2024): Managing cutoff-based shipment promises for order fulfillment processes in warehousing. OR Spectrum 46, 513–543
Foroughi, A., N. Boysen, S. Emde, and Schneider, M. (2020): High-density storage with mobile racks: Picker routing and product location. Journal of the Operational Research Society, 72 (3), 535–553.
Atkin, J., H. Hoogeveen, and R. Stolletz (2019): Airport operations management. OR Spectrum, 41, 613–614.
Zamorano, E., A. Becker, and R. Stolletz (2018): Task assignment with start time-dependent processing times for personnel at check-in counters. Journal of Scheduling, 21 (1), 93–109.
Lieder, A. and R. Stolletz (2016): Scheduling Aircraft Take-Offs and Landings on Interdependent and Heterogeneous Runways. Transportation Research Part E: Logistics and Transportation Review 88, 167–188.
Selinka, G., A. Franz, and R. Stolletz (2016): Time-dependent performance approximation of truck handling operations at an air cargo terminal. Computers & Operations Research 65, 164–173.
Lieder, A., Briskorn, D. und Stolletz, R. (2015). A dynamic programming approach for the aircraft landing problem with aircraft classes. European Journal of Operational Research : EJOR, 243, 61–69.
Briskorn, D. and R. Stolletz (2014): Aircraft landing problems with aircraft classes. Journal of Scheduling 17 (1), 31–45.
Stolletz, R. (2011): Analysis of Passenger Queues at Airport Terminals. Research in Transportation Business & Management 1 (1), 144–149.
Stolletz, R. (2010): Operational workforce planning for check-in counters at airports. Transportation Research Part E: Logistics and Transportation Review 46 (3), 414–425.
Stolletz, R. and L. Stolletz (2008): Linearisierungsverfahren für Standortplanungsprobleme mit nichtlinearen Transportkosten. (Linearization Methods for Facility Location Problems with non-linear Transportation Costs.) Zeitschrift für Planung & Unternehmenssteuerung 19 (3), 261–280 (in German).
Stolletz, R. (2008): Non-stationary delay analysis of runway systems. OR Spectrum 30 (1), 191–213.
Books, publications in conference proceedings, and didactically oriented publications are listed below.
Helber, S. and R. Stolletz (2004): Call Center Management in der Praxis. Strukturen und Prozesse betriebswirtschaftlich optimieren. (Applied Call Center Management. Managerial Optimization of System Congurations and Processes.) Springer, Berlin et al. (in German).
Stolletz, R. (2003): Performance Analysis and Optimization of Inbound Call Centers, Lecture Notes in Economics and Mathematical Systems, Vol. 528, Springer, Berlin et al.
Helber, S., K. Schimmelpfeng and R. Stolletz (2009): First results on setting inventory levels of CONWIP flow lines via linear programming. In: Tolio, T. (editor): Seventh International Conference on Stochastic Models of Manufacturing and Service Operations, Italy, 7–12 June 2009, 208–216.
Stolletz, R. (2009): A binary programming formulation for the tour scheduling problem with flexible contracts. INFORMS International Conference on Service Science Proceedings, Hong Kong, August, 2009.
Stolletz, R. (2003): Performance Analysis of M-designed Inbound Call Centers. In: Ahr, D., R. Fahrion, M. Oswald, and G. Reinelt (editors): Operations Research Proceedings 2003, 9–16.
Schwarz, J. A. and R. Stolletz. (2018): “Management von Produktionsanläufen.” (Management of production ramp-ups) In: H. Corsten, R. Gössinger and T. S. Spengler (editors): Handbuch Produktions- und Logistikmanagement in Wertschöpfungsnetzwerken, 539–552, De Gruyter Oldenbourg, Berlin (in German).
Schwarz, J. A. and R. Stolletz (2013): Warteschlangentheorie in der Betriebswirtschaftslehre. (Queueing theory and business administration.) WiSt – Wirtschaftswissenschaftliches Studium 42 (5), 262–265 (in German).
Stolletz, R., H. Pingel, und C. Heerig (2009): Szenariobasierte Ersatzteilbestandsplanung bei unsicherem Verschleiß. (Scenario-based spare part planning with uncertain times to failures.) Zeitschrift für wirtschaftlichen Fabrikbetrieb 104 (3), 170–173 (in German).
Stolletz, R. (2008): Paragraph “Warteschlangentheorie.” (Queueing theory.) In: Corsten, H. and R. Gössinger (editors): Lexikon der Betriebswirtschaftslehre, 5th edition, 892–894, Oldenbourg, Munich (in German).