Albrecht, C., Hattula, S., Bornemann, T. and Hoyer, W. (2014). Asymmetric Effects of Causal Attribution in Service Encounters.
In Bigné Alcañiz, J., Paradigm shifts & interactions : conference proceedings : EMAC 2014, European Marketing Academy, 43rd Annual Conference, Valencia, June 3-6 (S. 165).. ,
European Marketing Acad.: Brussels
Albrecht, C., Hattula, S., Bornemann, T. and Würth, J. (2014). You are Forgiven: Cause Uncontrollability and Negative Emotional Contagion.
In Botti, S., Making a difference : proceedings, vol. XLI ; [the 44th Annual Conference of the Association for Consumer Research (ACR) was held at ... Chicago, Ill., October 2 - 6, 2013] (S. 541-542).. Advances in Consumer Research,
Assoc. for Consumer Research: Duluth, Minn.
Albrecht, C., Bauer, H., Bergner, K., Gogia, T. and Sprott, D. (2013). Self-Efficacy and Self-Prophecy Effects on Preventive Health Behavior.
In Arnold, T., Marketing in the socially-networked world : challenges of emerging, stagnant & resurgent markets ; Chicago, Illinois, USA, 17 - 19 August 2012 (S. 235).. AMA winter and summer educators' conference proceedings,
American Marketing Assoc. ; Curran: Chicago, Ill. ; Red Hook, NY