DE / EN

Anna-Maria Seeger

Anna-Maria Seeger, M.Sc.
Academic Staff Member and Doctoral Student
University of Mannheim
L 15, 1–6
5th floor – Room 511
68161 Mannheim
Phone: +49 (0) 621 181–2060
Fax: +49 (0) 621 181–1692
E-mail: seeger uni-mannheim.de
Consultation hour(s):
By appointment
Research Interest
  • Human-Computer Interaction
    • Conversational Agents, Voice Assistants, Chatbots
    • Online Behavior
    • User-centered Design
    • User Experience
  • E-Commerce
Projects
  • ForDigital
    „Anthropomorphizing Conversational Agents“

Short CV

Since 03/2016 Research Assistant
01/2015-02/2016 Business Processes Consultant at SAP Deutschland SE & Co. KG
10/2013-10/2014 Student Assistant: Chair of General Management and Information Systems, University of Mannheim
08/2012-09/2013 Working Student at SAP SE: Business Reporting and Analytics
09/2009-12/2014 B.A. & M.Sc., University of Mannheim

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Publications

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Talks and Presentations

  • WI 2021 Workshop Conversational Customer Interaction: “Anthropomorphic Design as a Trust Shield for Customer Service Bots”
  • 16th Annual Pre-ICIS Workshop on HCI Research in MIS, Seoul, Südkorea, Dezember 2017: “When Do We Need a Human? Anthropomorphic Design and Trustworthiness of Conversational Agents”
  • ForDigital Workshop, Mannheim, November 2017: “Anthropomorphic Design and Trust in Conversational Agents”
  • European Conference on Information Systems (ECIS), Guimaraes, Portugal, Juni 2017: “Information Failures, Trust Violation, And Customer Feedback in Web-Enabled Transactions: The Role of Causal Transparency as a Trust Repair Mechanism”
  • Gmunden Retreat on NeuroIS, Gmunden, Österreich, Juni 2017: “Human vs. Machine: Contingency Factors of Anthropomorphism as a Trust-Inducing Design Strategy for Conversational Agents”
  • Americas Conference on Information Systems (AMCIS), San Diego, CA, USA, August 2016: “Make the Most of Waiting: Theory-Driven Design of a Pre-Psychotherapy Mobile Health Application”
  • Gmunden Retreat on NeuroIS, Gmunden, Österreich, Juni 2014: “Positive Emotions in IS”

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Teaching

  • Global Digital Technology Management
    MBA, Mannheim Business School, Assistance
    Spring Semester 2020
  • Global Information Management in the Digital Age
    MBA, Mannheim Business School, Assistance
    Spring Semester 2019
  • Global Information Management in the Digital Age
    MBA, Mannheim Business School, Assistance
    Spring Semester 2018
  • Revolutionizing Patient Care with Voice Assistants
    Master's level, team project, in coopertion with Strategy& und PWC
    Spring Semester 2018
  • Digital Transformation Seminar with SAP
    Bachelor's and Master's level, Research Seminar: Introduction to scientific work, assistance
    Fall Semester 2017
  • Business and Life in a Digitalized World
    Bachelor's and Master's level, Research Seminar: Introduction to scientific work, assistance
    Spring Semester 2017
  • Digital Life and Digital Business
    Bachelor's and Master's level, Research Seminar: Introduction to scientific work, assistance
    Fall Semester 2016

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Awards

  • 2016: Doctoral scholarship by the German Research Foundation (DFG) / Exzellenzinitiative at the Graduate School for Economics and Social Sciences
  • 2013: SAP FastTrack: Talent-Program
  • 2011: DAAD PROMOS Scholarship
  • 2011: Scholarship by the University of Mannheim

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Service

  • Reviewer for AIS Transactions on Human-Computer Interaction (AIS THCI)
  • Reviewer for Business & Information Systems Engineering (BISE)
  • Reviewer for Internationale Tagung Wirtschaftsinformatik (WI)
  • Reviewer for International Journal of Human-Computer Interaction
  • Reviewer for International Conference on Information Systems (ICIS)
  • Reviewer for European Conference on Information Systems (ECIS)
  • Reviewer for American Conference on Information Systems (AMCIS)
  • Reviewer for Hawaii International Conference on System Sciences (HICSS)
  • Reviewer for Internet Research

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