IT Management in the Digital Age

IS 512 for Master's program (MMM and Business Informatics)

General Information

Spring 2021
Performing Lecturer Prof. Dr. Armin Heinzl
Examiner Prof. Dr. Armin Heinzl
Course Format Lecture
Credit Points 6 ECTS
Language English
Grading Written exam
Exam Date Subject to change: 6.5.2021
Information for Students Registration, Schedule: Portal2,
Course material: Ilias
Deborah Mateja, M.Sc.

Deborah Mateja, M.Sc.

Contact person IT Management in the Digital Age

For further information please contact Deborah Mateja.

    Course Information

  • Brief Description

    Information technology (IT) is changing our society and the world of business. It is difficult to think of any business process or functional area that is unaffected by IT in contemporary firms. All conscientious managers, particularly those who are or aspire to be leaders, have a duty to manage all resources including IT resources which are becoming increasingly critical for success in a responsible and thoughtful manner. Regardless of their current functional affiliation or career goals, managers’ future success will critically depend on how they lead and direct IT-enabled strategic changes.

    This course introduces some of the key issues in managing IT. It provides an overview of IT systems in contemporary firms and how they enable and support a firm’s strategic and operational goals. By understanding how to engage in IT-related decision making and governance, managers can craft superior strategies and use IT as a lever to innovate and transform for competitive success. We will deal with decisions regarding the alignment of IT and business, the governance of IT within the firm, the outsourcing and offshoring of IT, and the controlling of IT initiatives. All of these issues will be dealt with from a strategic management perspective.

    Aim of Module

    This course is designed for students who desire an insightful synopsis of IT management concepts and practices. It emphasizes the management of information systems. The course examines issues associated with managing IT in various settings. Information management issues will be discussed considering aspects of planning, controlling, and governing.


    After completing this course students will be able to

    • analyze complex decisions of IT management (alignment, governance, outsourcing, and controlling)
    • find and evaluate different options for action regarding these decisions
    • give structured advice on feasible actions that should be taken.
  • Course Outline & Schedule

    Lecturer Prof. Dr. Armin Heinzl


    Date Time Topic Room
    1.3.2021 08.30 am – 10.00 am Section 1: Introduction BWL-ZOOM-16
    4.3.2021 08.30 am – 10.00 am Section 2: IT Returns and Impact BWL-ZOOM-20
    8.3.2021 08.30 am – 10.00 am Case Study: e-Procurement at Cathay Pacific Airways BWL-ZOOM-16
    11.3.2021 08.30 am – 10.00 am Section 3: IT Strategy Planning and Alignment BWL-ZOOM-20
    15.3.2021 08.30 am – 10.00 am Case Study: Digitalization at Siemens
    Section 4: IT Governance + MBS Video
    18.3.2021 08.30 am – 10.00 am Case Study: Information Technology and Innovation at Shinsei Bank BWL-ZOOM-20
    22.3.2021 08.30 am – 10.00 am Section 5: IT Delivery – Outsourcing Options, Decision & Implementation BWL-ZOOM-16
    25.3.2021 08.30 am – 10.00 am Case Study: IT Outsourcing at Old Mutual BWL-ZOOM-20
    12.4.2021 08.30 am – 10.00 am Section 6: IT Delivery – Offshore Outsourcing BWL-ZOOM-16
    15.4.2021 08.30 am – 10.00 am Case Study: Offshoring and Innovation at Globalco BWL-ZOOM-20
    19.4.2021 08.30 am – 10.00 am Section 7: IT Controlling BWL-ZOOM-16
    22.4.2021 08.30 am – 10.00 am Section 8: e-Procurement at Cathay Pacific Airways BWL-ZOOM-20
    26.4.2021 08.30 am – 10.00 am Exemplary Exam Recap / Q&A BWL-ZOOM-16
    6.5.2021 (subject to change) tbd Final Exam tbd
  • Literature

    • Melville, N., Kraemer, K., & Gurbaxani, V. (2004). Information technology and organizational performance: An integrative model of IT business value. MIS quarterly, 283-322.
    • Wade, M., & Hulland, J. (2004). The resource-based view and information systems research: Review, extension, and suggestions for future research. MIS quarterly, 107-142.
    • Lacity, M. C., Khan, S. A., & Willcocks, L. P. (2009). A review of the IT outsourcing literature: Insights for practice. The Journal of Strategic Information Systems18(3), 130-146.
    • Dibbern, J., Chin, W. W., & Heinzl, A. (2012). Systemic determinants of the information systems outsourcing decision: A comparative study of German and United States firms.
    • Huber, T. L., Fischer, T. A., Dibbern, J., & Hirschheim, R. (2013). A process model of complementarity and substitution of contractual and relational governance in IS outsourcing. Journal of Management Information Systems30(3), 81-114.
    • Dibbern, J., Winkler, J., & Heinzl, A. (2008). Explaining variations in client extra costs between software projects offshored to India. MIS quarterly, 333-366.
    • Weill, P. (2004). Don’t just lead, govern: How top-performing firms govern IT. MIS Quarterly executive3(1), 1-17.
    • Sambamurthy, V., & Zmud, R. W. Arrangements for IT governance: a theory of multiple contingencies. MIS Quarterly23(3), 26-290.
    • Martinsons, M., Davison, R., & Tse, D. (1999). The balanced scorecard: a foundation for the strategic management of information systems. Decision support systems25(1), 71-88.