IT Management in the Digital Age

IS 512 für Master­studierende (MMM und Wirtschafts­informatik)

Dear students,

as already hypothesized in my lecture, I have to resume my course IT Management in the Digital Age (IS 512) as following:

  • The sessions will continue with the help of online streaming recordings which are available after the respective sessions; 
  • the visiting lecture by Henno Lueckermann from Strategy& has to be canceled - it would be impolite to invite renowned consultants without the most valueable resource in class: my students;
  • I will resume with IT controlling instead; the slide materials will be made available on friday;
  • I have to refrain from further discussing any case studies due to the unidirectional broadcasting mode that offers no interaction and, thus, little didactical value;
  • the exam will take place as scheduled; 
  • the exam Q&A will be organized as a discussion session in our Ilias forum; I will announce its date and time next week.

Please refrain from asking individual questions via mail about this approach for now. We will inform you about further steps via ILIAS.

Stay well and take care!

Yours sincerely,
Armin Heinzl


FSS 2020
Verantwortlicher Dozent Prof. Dr. Armin Heinzl
Veranstaltungs­art Vorlesung
Leistungs­punkte 6 ECTS
Sprache Englisch
Prüfungs­form und -umfang Schriftliche Prüfung
Prüfungs­termin 02.04.2020, 17 Uhr, Raum SO 108
Infos für Studierende Begrenzte Teilnehmerzahl (80). Registrierung, Zeitplan: Portal2,
Kursmaterialien: Ilias
Deborah Mateja, M.Sc.

Deborah Mateja, M.Sc.

Ansprech­partner IT Management in the Digital Age

Bei Fragen wenden Sie sich bitte an Deborah Mateja.

    Infos zur Veranstaltung

  • Kurzbeschreibung

    Information technology (IT) is changing our society and the world of business. It is difficult to think of any business process or functional area that is unaffected by IT in contemporary firms. All conscientious managers, particularly those who are or aspire to be leaders, have a duty to manage all resources including IT resources which are becoming increasingly critical for success in a responsible and thoughtful manner. Regardless of their current functional affiliation or career goals, managers’ future success will critically depend on how they lead and direct IT-enabled strategic changes.

    This course introduces some of the key issues in managing IT. It provides an overview of IT systems in contemporary firms and how they enable and support a firm’s strategic and operational goals. By understanding how to engage in IT-related decision making and governance, managers can craft superior strategies and use IT as a lever to innovate and transform for competitive success. We will deal with decisions regarding the alignment of IT and business, the governance of IT within the firm, the outsourcing and offshoring of IT, and the controlling of IT initiatives. All of these issues will be dealt with from a strategic management perspective.

    Aim of Module

    This course is designed for students who desire an insightful synopsis of IT management concepts and practices. It emphasizes the management of information systems. The course examines issues associated with managing IT in various settings. Information management issues will be discussed considering aspects of planning, controlling, and governing.

    After completing this course students will be able to

    • analyze complex decisions of IT management (alignment, governance, outsourcing, and controlling)
    • find and evaluate different options for action regarding these decisions
    • give structured advice on feasible actions that should be taken.
  • Vorlesung

    Dozent Prof. Dr. Armin Heinzl


    Datum Uhrzeit Thema Raum
    10.02.2020 (Mo) 08:30–10:00 Uhr Section 1: Introduction O 148
    12.02.2020 (Wed) 08:30–10:00 Uhr Section 2: IT Returns and Impact O 151
    17.02.2020 (Mo) 08:30–10:00 Uhr Case Study: e-Procurement at Cathay Pacific Airways O 148
    19.02.2020 (Wed) 08:30–10:00 Uhr Section 3: IT Strategy Planning and Alignment O 151
    28.02.2020 (Fri) 08:30–11:45 Uhr Case Study: Digitalization at Siemens
    Section 4: IT Governance + MBS Video
    O 145
    02.03.2020 (Mo) 08:30–10:00 Uhr Case Study: Information Technology and Innovation at Shinsei Bank O 148
    04.03.2020 (Wed) 08:30–10:00 Uhr Section 5: IT Delivery – Outsourcing Options, Decision & Implementation O 151
    09.03.2020 (Mo) 08:30–10:00 Uhr Case Study: IT Outsourcing at Old Mutual O 148
    11.03.2020 (Wed) 08:30–10:00 Uhr Section 6: IT Delivery – Offshore Outsourcing O 151
    16.03.2020 (Mo) 08:30–10:00 Uhr Case Study: Offshoring and Innovation at Globalco O 148
    18.03.2020 (Wed) 08:30–10:00 Uhr Section 7: IT Controlling O 151
    23.03.2020 (Mo) 08:30–10:00 Uhr Section 8: e-Procurement at Cathay Pacific Airways
    Exemplary Exam / Exam Recap
    O 148
    02.04.2020 tbd Final Exam SO 108
  • Literatur

    • Melville, N., Kraemer, K., and Gurbaxani, V. (2004). Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value. MIS Quarterly 28(2), pp. 283-322.
    • Wade, M. and Hulland, J. (2004). Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions for Future Research. MIS Quarterly 28(1), pp. 107-142.
    • Lacity, M.C., Khan, S.A., and Willcocks, L.P. (2009). A review of the IT outsourcing literature: Insights for practice. Journal of Strategic Information Systems 18, 130-146.
    • Dibbern, J., Heinzl, A., and Chin, W. (2012). Systemic Determinants of the Information Systems Outsourcing Decision: A Comparative Study of German and United States Firms. Journal of the Association for Information Systems 13(6), pp. 466-497.
    • Huber, T.L., Fischer, T.A., Dibbern, J., and Hirschheim, R. (2013). A process model of complementarity and substitution of contractual and relational governance in IS outsourcing. Journal of Management Information Systems, 30(3), pp. 81-114.
    • Dibbern, J., Winkler, J., and Heinzl, A. (2008). Explaining variations in client extra costs between software projects offshored to India. MIS Quarterly 32(2), pp. 333-366.
    • Weill, P. (2004). Don’t Just Lead, Govern: How Top-Performing Firms Govern IT. MIS Quarterly Executive 3(1), pp. 1–17.
    • Sambamurthy, V. and Zmud, R.W. (1999). Arrangements for IT Governance: a Theory of Multiple Contingencies. MIS Quarterly 23(2), pp. 261-290.
    • Martinsons, M., Davidson, R., and Tse, D. (1999): The balanced scorecard: A foundation for the strategic management of information systems. Decision Support Systems 25, pp. 71-88.