Short CV
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Since 07/ |
Postdoc Business School, University of Mannheim (Germany) |
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| 2021 |
Dr. rer. pol. Business School, University of Mannheim (Germany) |
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03/ | Research Assistant |
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01/ | Business Processes Consultant at SAP Deutschland SE & Co. KG |
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10/ | Student Assistant: Chair of General Management and Information Systems, University of Mannheim |
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08/ | Working Student at SAP SE: Business Reporting and Analytics |
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09/ | B.A. & M.Sc., University of Mannheim |
Publications
- Seeger, A.-M., Pfeiffer, J. and Heinzl, A. (2021). Texting with humanlike conversational agents: Designing for anthropomorphism. Journal of the Association for Information Systems : JAIS, 22, 931–967.
- Holtzwart, R., Seeger, A.-M. and Heinzl, A. (2022). Beauty is in the eye of the controller: Designing avatars for the ideal or actual self. In , ICIS 2022 proceedings : digitization for the next generation, December 9–14, Copenhagen, Denmark, Article 10 (S. 1–9). , AISeL: Atlanta, GA.
- Seeger, A.-M. and Heinzl, A. (2021). Chatbots often fail! Can anthropomorphic design mitigate trust loss in conversational agents for customer service? In , ECIS 2021 : Proceedings of the Twenty-Ninth European Conference on Information Systems : a virtual AIS Conference, June 14 – 16, 2021 (S. 1–20). European Conference on Information Systems : ECIS, AISeL: Atlanta, GA.
- Ocón Palma, M. . C., Seeger, A.-M. and Heinzl, A. (2020). Mitigating information overload in e-commerce interactions with conversational agents. In , Information Systems and Neuroscience (S. 221–228). Lecture Notes in Information Systems and Organisation, Springer International Publishing: Cham.
- Seeger, A.-M. and Heinzl, A. (2018). Human vs. machine : contingency factors of antropomorphism as a trust-inducing design strategy for conversational agents. In , Information Systems and Neuroscience : Gmunden Retreat on NeuroIS 2017 (S. 129–139). Lecture Notes in Information Systems and Organisation, Springer: Cham.
- Seeger, A.-M., Pfeiffer, J. and Heinzl, A. (2018). Designing anthropomorphic conversational agents: Development and empirical evaluation of a design framework. In , 39th ICIS 2018 : Proceedings of the International Conference on Information Systems – Bridging the Internet of People, Data, and Things, San Francisco, CA, USA, December 13–16, 2018 (S. Paper 1, 1–17). , AISeL: Atlanta, GA.
- Seeger, A.-M., Neben, T. and Heinzl, A. (2017). Information failures, trust violation, and customer feedback in web-enabled transactions : the role of causal transparency as a trust repair mechanism. In , Proceedings of the 25th European Conference on Information Systems (ECIS) : Guimarães, Portugal, June 5–10, 2017 (S. 2017–2033). , AISeL: Atlanta, GA.
- Seeger, A.-M., Pfeiffer, J. and Heinzl, A. (2017). When do we need a human? Anthropomorphic design and trustworthiness of conversational agents. In , Proceedings of the Sixteenth Annual Pre-ICIS Workshop on HCI Research in MIS : Seoul , Korea , December 10, 2017 (S. Paper 15, 1–6). , AISeL: Atlanta, GA.
- Neben, T., Seeger, A.-M., Kramer, T., Knigge, S., White, A. J., Alpers, G. W. and Heinzl, A. (2016). Make the most of waiting: Theory-driven design of a pre-psychotherapy mobile health application. In , 22nd Americas Conference on Information Systems, AMCIS 2016 : San Diego, CA, USA, August 11–14, 2016 (S. Paper 26, 1–5). , AISeL: Atlanta, GA.
- Neben, T., Seeger, A.-M. and White, A. J. (2015). Regaining joy of life : theory-driven development of mobile psychotherapy support systems. In , Proceedings of the International Conference on Information Systems – Exploring the Information Frontier, ICIS 2015 : Fort Worth, Texas, USA, December 13–16, 2015 (S. Paper 17, 1–10). , AISeL: Atlanta, GA.
- Seeger, A.-M., Neben, T. and Heinzl, A. (2014). Positive emotions in IS. In , Proceedings Gmunden Retreat on NeuroIS 2014 : Gmunden, Austria, June 5 -7, 2014 (S. Paper 2, S. 4). , NeuroIS.org: Gmunden.
Talks and Presentations
- WI 2021 Workshop Conversational Customer Interaction: “Anthropomorphic Design as a Trust Shield for Customer Service Bots”
- 16th Annual Pre-ICIS Workshop on HCI Research in MIS, Seoul, Südkorea, Dezember 2017: “When Do We Need a Human? Anthropomorphic Design and Trustworthiness of Conversational Agents”
- ForDigital Workshop, Mannheim, November 2017: “Anthropomorphic Design and Trust in Conversational Agents”
- European Conference on Information Systems (ECIS), Guimaraes, Portugal, Juni 2017: “Information Failures, Trust Violation, And Customer Feedback in Web-Enabled Transactions: The Role of Causal Transparency as a Trust Repair Mechanism”
- Gmunden Retreat on NeuroIS, Gmunden, Österreich, Juni 2017: “Human vs. Machine: Contingency Factors of Anthropomorphism as a Trust-Inducing Design Strategy for Conversational Agents”
- Americas Conference on Information Systems (AMCIS), San Diego, CA, USA, August 2016: “Make the Most of Waiting: Theory-Driven Design of a Pre-Psychotherapy Mobile Health Application”
- Gmunden Retreat on NeuroIS, Gmunden, Österreich, Juni 2014: “Positive Emotions in IS”
Teaching
- Global Digital Technology Management
MBA, Mannheim Business School, Assistance
Spring Semester 2020 - Global Information Management in the Digital Age
MBA, Mannheim Business School, Assistance
Spring Semester 2019 - Global Information Management in the Digital Age
MBA, Mannheim Business School, Assistance
Spring Semester 2018 - Revolutionizing Patient Care with Voice Assistants
Master's level, team project, in coopertion with Strategy& und PWC
Spring Semester 2018 - Digital Transformation Seminar with SAP
Bachelor's and Master's level, Research Seminar: Introduction to scientific work, assistance
Fall Semester 2017 - Business and Life in a Digitalized World
Bachelor's and Master's level, Research Seminar: Introduction to scientific work, assistance
Spring Semester 2017 - Digital Life and Digital Business
Bachelor's and Master's level, Research Seminar: Introduction to scientific work, assistance
Fall Semester 2016
Awards
- 2016: Doctoral scholarship by the German Research Foundation (DFG) / Exzellenzinitiative at the Graduate School for Economics and Social Sciences
- 2013: SAP FastTrack: Talent-Program
- 2011: DAAD PROMOS Scholarship
- 2011: Scholarship by the University of Mannheim
Service
- Reviewer for AIS Transactions on Human-Computer Interaction (AIS THCI)
- Reviewer for Business & Information Systems Engineering (BISE)
- Reviewer for Internationale Tagung Wirtschaftsinformatik (WI)
- Reviewer for International Journal of Human-Computer Interaction
- Reviewer for International Conference on Information Systems (ICIS)
- Reviewer for European Conference on Information Systems (ECIS)
- Reviewer for American Conference on Information Systems (AMCIS)
- Reviewer for Hawaii International Conference on System Sciences (HICSS)
- Reviewer for Internet Research