|Assesment||Written Exam (100%)|
|Course Registration||No registration needed.|
|Contact||Mengmeng Niu, M.Sc.|
|Lecturer||Prof. Dr. Florian Kraus|
|Kick Off Date||
14. September, 15:30 – 17:00 pm|
Please join the corresponding Ilias group for further information.
|Room||SN169 (On Campus)|
Students get an insight into and understand current developments and marketing-specific characteristics of the services industry.|
Especially the topics of servitization, digital transformation and service business model innovation are discussed and knowledge deepened based on multiple case studies. Along the process students will get to know and apply various essential methods, such as service blueprinting, customer journey mapping, business model canvas etc. to the cases at hand.
|Learning Outcomes||At the end of the module students will be able to apply and adapt their knowledge of marketing strategies, concepts and instruments to specific problems in the services marketing context.|
Click here to see the syllabus.