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IS 453: Integrated Information Systems: Learning from and Enriching Mannheim Case Studies

Contents
This course examines the role of integrated information systems in enabling and supporting SAP S/4HANA key end-to-end business processes in industrial firms, from customer-facing activities (Lead-to-Cash) to manufacturing-facing operations (Plan-to-Produce). Based on two in-depth case studies in the design furniture industry, participants learn how such systems link core business functions and shape corresponding functional interdependencies. The course further confers benefits and risks of system deployment and migration, including the role of legacy systems, data management and process redesign. Participants are provided the opportunity to investigate and enrich selected in-depth topics of the Mannheim case studies independently to enhance case-based learning.

Learning outcomes
After completing this course, students will be able to:

  • Explain how integrated information systems enable and support end-to-end business processes in industrial firms.
  • Analyze system integration and functional interdependencies across core business functions based on real-world case study evidence.
  • Evaluate organizational and technical implications associated with system modernization.
  • Acquire basic knowledge in applying and improving the case method for management education.

Necessary prerequisites
Semester 4 or higher; IS 301, MKT 301, and OPM 301

Recommended prerequisites

Forms of teaching and learningContact hoursIndependent study time
Lecture1 SWS7 SWS
ECTS credits3
Graded yes
Workload90h
LanguageEnglish
Form of assessmentWritten project (100%, small groups of participants select a distinct topic from one of the two case studies in agreement with the lecturer and develop auxiliary material for an in-depth analysis regarding that topic)
Restricted admissionyes
Further informationsee Portal2
Examiner
Performing lecturer
Prof. Heinzl hat graue kurze Haare und eine Brille. Er trägt ein dunkles Jacket, ein weißes Hemd und eine rote Krawatte.
Prof. Dr. Armin Heinzl
Prof. Dr. Armin Heinzl
Frequency of offeringSpring semester
Duration of module 1 semester
Range of applicationB.Sc. BWL
Preliminary course work
Program-specific Competency GoalsCG 1, CG 2, CG 4
LiteratureHalckenhaeusser, A., Hoffmann, P., & Heinzl, A. (2025). Mirroring manufacturing complexities on the customer side: Vitra’s S/4HANA lead-to-cash trans­formation. Mannheim Business School, University of Mannheim.
Hoffmann, P., Halckenhaeusser, A., & Heinzl, A. (2025). A new era in production operations: Vitra’s S/4HANA plan-to-produce trans­formation. Mannheim Business School, University of Mannheim.