OPM/
Wir freuen uns sehr Prof. Dr. Pierre-Majorique Léger, HEC Montréal, Canada , auf Einladung von Herrn Prof. Dr. Armin Heinzl im Rahmen des CDSB-Seminars begrüßen zu dürfen.
Herr Prof. Dr. Pierre-Majorique Léger, HEC Montréal, Canada, wird einen Vortrag zum Thema „Rethinking UX for Human-Centered AI: Designing Decision Support Systems That Make Us Think“ halten.
Der Vortrag findet am Donnerstag, den 11.09., von 12:30 bis 13:30 Uhr im Raum O 142 statt.
Abstract
As artificial intelligence (AI) systems become increasingly integrated into professional environments, they are reshaping human interaction with information systems and transforming decision-making processes. While AI technologies offer significant potential to enhance performance and efficiency, they also introduce cognitive and ethical challenges. A key concern is the tendency of users to adopt AI recommendations uncritically—particularly when interface designs emphasize automation, simplicity, and seamless experiences. These design principles, foundational to traditional user experience (UX), were not conceived with AI-driven decision support in mind. This conference calls for a paradigm shift from the canonical UX principle “Don’t make me think” to a new imperative: “Make me think.” In the context of pervasive AI, it is essential to design systems that actively foster cognitive engagement, transparency, and critical reflection, especially in high-stakes professional settings. Based on a series of NeuroIS experiments conducted at Tech3Lab, HEC Montréal, this research examines how professionals interact with AI in decision-making contexts. Findings suggest that, without intentional design interventions, users frequently rely on AI in automatic and unreflective ways. This underscores the need to rethink interface design to promote more mindful and responsible AI use. The presentation concludes with the introduction of the newly published volume The Design of Human-Centered Artificial Intelligence for the Workplace (Springer). This book provides scholars, designers, and practitioners with both conceptual foundations and practical insights for developing AI systems that are not only efficient but also aligned with human values and cognitive demands across a range of industries.
Speaker Bio
Dr. Pierre-Majorique Léger is a researcher, inventor, and entrepreneur. He is a Full Professor at HEC Montréal, where he holds the User Experience Chair. He is the Director of ERPsim Lab and is the principal inventor of ERPsim, a simulation game designed to teach ERP concepts using SAP. This innovative tool is used by over 50,000 students annually across more than 500 universities worldwide and by thousands of organizations through Baton Simulation, which he co-founded. He is also the Co-director of Tech3Lab, a research laboratory in human-computer interaction where he conducts UX research for major organization such as Quebecor, Videotron, Sobeys, Desjardins, National Bank, CAE, CN, EssilorLuxottica, Radio-Canada and Deloitte.