Student Assistant (m/f/d), 1st Level IT Support

“Challenge yourself, grow your IT expertise, and get paid for it.”

Your tasks include

• Serve as the initial contact via ticketing system, email, phone, and walk-ups.
• Triage, document, and resolve L1 incidents (accounts, password resets, MFA, VPN, printing, Wi-Fi, basic macOS/Windows/Linux issues).
• Perform hardware/software setups and handovers (laptops, peripherals, standard applications).
• Maintain knowledge base articles and contribute to FAQ/playbooks.
• Escalate complex cases to L2/L3 per runbooks and SLAs.
• Support on small rollout projects (e.g., client updates, asset inventory).

Your profile

• Current enrollment at a German university (required) with at least 12 months remaining preferred.
• Strong customer focus, clear written and verbal communication in English and German!
• Basic troubleshooting of Windows 10/11 and/or macOS; familiarity with common enterprise apps (O365, browsers, VPN).
• Comfort with ticketing systems and documentation (e.g., Jira/Znuny).
• Reliable, organized, and able to work up to 20–40 hrs/week during lecture periods (more during breaks by agreement).

What we offer

• Flexible scheduling around your studies and a supportive team.
• Hands-on experience with modern ITSM tools and processes.
• Learning budget and mentoring from senior engineers.

 

Applications from persons with a disability are given preferential consideration provided that they are appropriately qualified. The University of Mannheim is committed to increasing the quota of women and thus encourages women with appropriate qualifications to apply.

If you are interested in applying, please send your application documents via
e-mail or mail by 26 September 2025 at the latest:

Dean's Office
Jochen Baumgardt
L5, 5
68131 Mannheim
jochen.baumgardtmail-uni-mannheim.de

 

If you have any questions about the position, please contact Jochen Baumgardt at

jochen.baumgardtmail-uni-mannheim.de