IS 540: Management of Enterprise Systems

Enterprise Systems (ES) represent a specific category of information systems. They build on pre-packaged industry best practices embedded in standardized product software and target large-scale integration of data and business processes across all company's functional areas and beyond company borderlines. Enterprise Systems strongly interplay with work practices of individual employees as well as organizational structures shaping and being shaped by individuals' behavior. The ES lifecycle involves various entities both external and internal to the company. As such, they impact multiple levels of a company, ranging from the individual employee to groups to the entire organization and even its associated network. As critical as the ability to manage these ES is to most businesses, as challenging it is as well. This module is designed to provide a comprehensive insight into theoretical foundations, concepts, tools, and current practice of ES. The lecture is complemented with exercises and a case study. Students get the opportunity to collect hands-on experiences with commercial software products and analyze and propose solutions for a specific ES challenge. Thus, allowing them to build up first-hand experience with this important aspect for managing businesses successfully.

Learning outcomes
The students will

  • understand basic concepts and types of Enterprise Systems,
  • understand key characteristics of software products (e.g. Enterprise Resource Planning, Business Intelligence or Collaboration) on which ES are built on,
  • understand the ES lifecycle including a development, implementation, and postimplementation phase,
  • get practical insights into the real-world ES.

Necessary prerequisites

Recommended prerequisites

Forms of teaching and learningContact hoursIndependent study time
Lecture2 SWS8 SWS
Case Study Presentation1 SWS6 SWS
ECTS credits6
Graded yes
Form of assessmentCase study (20%) and written exam (60 min, 80%)
Restricted admissionyes
Further informationAlthough IS 540 has no max. number of participants, an enrollment via the student portal is necessary for getting access to the course material. You will be directly admitted.
Performing lecturer
Prof. Dr. Hartmut Höhle
Prof. Dr. Hartmut Höhle
Frequency of offeringFall semester
Duration of module 1 semester
Range of applicationM.Sc. MMM, M.Sc. WiPäd, M.Sc. VWL, M.Sc. Wirt. Inf., MAKUWI, MMDS
Preliminary course work
Program-specific Competency GoalsCG 1, CG 2
  • Davis, F.D. 1989. “Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology,” MIS Quarterly (13:3), pp. 319–340.
  • DeLone, W. H., and McLean, E. R. 1992. “Information Systems Success: The Quest for the Dependent Variable,” Information Systems Research (3:1), pp. 60–95.
  • Sykes, T.A. 2015. “Support Structures and Their Impacts on Employee Outcomes: A Longitudinal Field Study of an Enterprise System Implementation,“ MIS Quarterly (39:2), pp. 473–495.
  • Bala, H., and Venkatesh, V. 2016. “Adaptation to Information Technology: A Holistic Nomological Network from Implementation to Job Outcomes,” Management Science (62:1), pp. 156–179.
Course outlineLecture Overview:
  • Foundations of Enterprise Systems
  • Process-Centric Software Products (ERP, CRM, SCM, etc.)
  • Information-Centric Software Products (BI, Master Data Management)
  • People-Centric Software Products (Enterprise Portals, CSCW)
  • Enterprise Systems Transformation
  • Organizational Adoption
  • Conversion and Use (e.g., Technology Acceptance Model)