Dr. Anna-Maria Seeger
Postdoctoral Researcher at the Chair of General Management and Information Systems
Main fields of research
- Human-Computer Interaction
- Conversational Agents, Voice Assistants, Chatbots
- Online Behavior
- User-centered Design
- User Experience
- E-Commerce
Curriculum vitae
| Since 2021 | Postdoc Business School, University of Mannheim (Germany) |
| 2021 | Dr. rer. pol.Business School, University of Mannheim (Germany) |
| 2016–2021 | Research Assistant |
| 2015–2016 | Business Processes Consultant at SAP Deutschland SE & Co. KG |
| 2013–2014 | Student Assistant: Chair of General Management and Information Systems, University of Mannheim |
| 2012–2013 | Working Student at SAP SE: Business Reporting and Analytics |
| 2009–2014 | B.A. & M.Sc., University of Mannheim |
Prizes, awards, honors
- 2021: Claudio Ciborra Award for the paper “Chatbots often Fail! Can Anthropomorphic Design Mitigate Trust Loss In Conversational Agents for Customer Service?” at the European Conference on Information Systems (ECIS)
- 2016: Doctoral scholarship by the German Research Foundation (DFG) / Exzellenzinitiative at the Graduate School for Economics and Social Sciences
- 2013: SAP FastTrack: Talent-Program
- 2011: DAAD PROMOS Scholarship
- 2011: Scholarship by the University of Mannheim
Selected publications
- Seeger, A. (2021). Anthropomorphic conversational agents and user trust : three essays on the design and effect of anthropomorphism in human-computer interactions. Dissertation. Mannheim.
- Seeger, A.-M., Pfeiffer, J. and Heinzl, A. (2021). Texting with humanlike conversational agents: Designing for anthropomorphism. Journal of the Association for Information Systems : JAIS, 22, 931–967.