Congratulations to Dr. Robin-Christopher Ruhnau, assistant professor at our chair, for winning this year’s Alfred Gerardi Memorial Award (AGGP) by the German Dialog Marketing Association (DDV), carrying a value of 2,500€. Dr. Ruhnau received the award for his dissertation at the chair of Prof. ...

The Mannheim scientist and post-doctoral researcher Dr. Robin-Christopher Ruhnau receives the Karin-Islinger- Award for his dissertation on “Customer Recovery Management.”

Prof. Dr. Dr. h. c. mult. Christian Homburg (University of Mannheim), together with Dr. Alexander Hahn (Nuremberg University of Technology Georg Simon Ohm), Dr. Torsten Bornemann (Goethe University Frankfurt), and Dr. Philipp Sandner (Frankfurt School of Finance & Management), received the Gerald E. ...

Effects of wage inequality on customer satisfaction and business success

Wage Inequality Negatively Impacts Customer Satisfaction and Does Not Improve Long-Term Firm Performance