Chair of Service Operations Management
|1997||MBA, Univ. of Mass. Boston|
|1998||Diploma in Business Engineering, Univ. of Karlsruhe|
|2002||Doctoral Degree “Dr. rer. pol.”, School of Economics and Business Engineering, Univ. of Karlsruhe|
|2008||Habilitation at the Univ. of Karlsruhe, Venia Legendi for Business Admin.|
|2008-2009||Ass. Professor at the Inst. of Operations Research, Univ. of Karlsruhe, Guest Lecturer at the Business School as well as the CDSB of the Univ. of Mannheim, Lecturer at the Hector School of Eng. & Mgmt., Karlsruhe|
|2009-2013||Full Professor of Operations Management at Leibniz Univ. Hannover and GISMA Business School, Visit. Prof. for Service Operations Mgmt. at Krannert Business School, Purdue Univ.|
|Since 2013||Full Professor and holder of the Chair of Service Operations Management at the Business School of the Univ. of Mannheim, Acad. Director of the Mannheim Executive MBA Program at MBS|
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